Configure the Support Agent

Paste in your knowledge base (FAQ, product info, policies). The agent answers only from it and escalates what it does not know.

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How deflection works

• Answers only from your knowledge base
• Unknown issues are escalated honestly
• No invented facts (no hallucination)

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FAQs / knowledge base as CSV

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Knowledge base *

Praxis Sonnenblick - Knowledge Base (Support)

OPENING HOURS:
Monday to Friday: 8:00 - 17:00
Saturday: 9:00 - 13:00 (emergencies only)

APPOINTMENTS:
Appointments can be booked by phone (030 123456) or via the website www.sonnenblick-praxis.de.
New patients: initial consultation costs 89 euros.
Urgent appointments: usually available within 24-48 hours.

PAYMENT & INSURANCE:
- Statutory insured: GKV card, no co-payment for covered services.
- Privately insured: billed per GOÄ, the treatment invoice is sent to the insurance provider.
- Cash and EC card accepted.

SERVICES:
- General dentistry (check-ups, prophylaxis, fillings)
- Implantology (30-min consultation, free of charge)
- Cosmetic dentistry (whitening from 299 euros)
- Paediatric dentistry

REPEAT PRESCRIPTIONS / SICK NOTES:
Repeat prescriptions: ready within 24 hours, please call ahead.
Sick note: possible after a check-up, up to 3 days retroactively.

CANCELLATION:
Free cancellation up to 24 hours before the appointment. After that: 25 euro fee.

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